How does the refund process work?

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If you wish to change or cancel your flight reservation, we will contact the airline on your behalf. The airline rules vary from airline to airline and we cannot guarantee that the airline you are travelling with will provide what you have requested. Please be aware that we are doing our best to support you in this challenging situation.

For more information regarding how and if we can help you claim a refund from the airline, please see this question.

In a simplified way, this is how the refund process works: